While there’s no specific official policy found online for Nina Bakery itself, most small bakeries follow similar approaches for refunds/returns:

✅ 1. Perishable Food Items

For items like cakes, pastries, bread and other baked goods:

• Perishable items are typically not refundable once sold/accepted— because they cannot be resold for health and safety reasons.
• Refunds or replacements may only be offered if:
  • The item was damaged on delivery or incorrectly prepared (wrong item, wrong custom design, etc.).
  • There was a quality issue (e.g., severely spoiled product).
• You usually need to report such issues at the time of delivery or within a short window of receiving the product.

➡️ This is standard in bakery practice because food items degrade quickly and cannot be returned once consumed or taken home.

✅ 2. Custom Orders (Cakes / Special Designs)

For custom cakes or personalized orders:

• Refunds are often not offered unless the bakery made a mistake in fulfilling the order.
• Many bakeries require you to confirm details (size, design, message) before baking, and once baking begins, cancellations/refunds aren’t accepted.

✅ 3. How to Request a Refund/Replacement

If you do have a legitimate issue (damaged, wrong item, etc.):

1. Contact the bakery directly as soon as possible (by phone, in person, WhatsApp, etc.).
2. Provide receipt/order details and photos if possible.
3. Explain the issue clearly and ask whether they will offer:
   • A replacement
   • A refund
   • A credit/voucher for future orders